Contact

Tell us what is happening, not which service you want

A lease ending, an audit finding, a room full of equipment nobody can account for. Describe the situation and we will tell you what actually applies — including when the answer is that we are not the right provider.

Call

+1 (469) 718-0004

Fastest route if a deadline is measured in days rather than weeks.

contactus@westerntechsystems.com

Best for scoping. The checklist below makes the first reply a useful one.

Visit

Facility walkthrough

Compliance officers and third-party auditors, by appointment, before or after contracting.

Locations

Two processing facilities. One operating model.

Global headquarters & US processing facility

WesternTechSystems, Inc.
1000 Spinks Road, Suite 100
Lewisville, TX 75067
United States

Our 70,000 sq ft US processing facility. Approximately twenty minutes from DFW International Airport, with daily carrier pickup at the dock.

Canadian processing facility

WesternTechSystems, Inc.
335 Consortium Court
London, ON N6E 2S8
Canada

A full processing operation, not a consolidation point — so Canadian equipment is received, processed and recorded in Canada.

The WesternTechSystems facility entrance at 1000 Spinks Road, Lewisville, Texas

Make the first reply useful

Six things worth putting in the first email

We can respond to "we need an ITAD quote" but the answer will be a request for the information below, which costs both of us a week. Including it up front gets you a substantive first reply.

Approximate quantities and device classes — endpoints, mobile, servers, storage, networking
How many sites, and roughly where they are
Whether anything is under legal hold or subject to a retention requirement
Your deadline, and what is driving it (lease expiry, refresh, audit finding, closure)
Any regulatory framing your team works under — HIPAA, GLBA, FERPA, PCI-DSS
Whether you need equipment collected, or already have it staged somewhere

None of it has to be exact. An honest estimate with the uncertainty stated is far more useful than a precise-looking number from a register nobody has reconciled.

Where to send it

Direct routes

New programs and scoping contactus@westerntechsystems.com: Disposition, decommissioning, lifecycle or device programs. Include what is in the estate, where it is, and when it needs to move.
Vendor due diligence contactus@westerntechsystems.com: Send your SIG, security questionnaire or third-party risk assessment. We complete these during scoping rather than after contracting.
Careers careers@westerntechsystems.com: Production, repair, logistics, compliance and engineering roles at the Lewisville facility.
General enquiries info@westerntechsystems.com: Anything that does not fit the above.

FAQ

Before you get in touch

What happens after I get in touch?

A scoping conversation, not a sales sequence. We want to establish what is actually in your estate, what evidence you need at the end, and whether we are a sensible fit. If a requirement is outside what we can do well, we would rather say so at that point than after a contract exists.

Can we visit the facility?

Yes. Client compliance officers and designated third-party auditors can schedule a facility walkthrough and records review by appointment — before contracting as readily as after. It is the fastest way to establish whether a provider's description of itself is accurate.

Do you work with organizations outside Texas?

Yes, across the United States and Canada. We run two processing facilities — Lewisville, Texas and London, Ontario — and a program is processed at the one that serves it, so Canadian equipment is received, processed and recorded in Canada rather than moved across the border. Both perform the same core lifecycle work: intake, testing and grading, refurbishment for reuse, sanitization, and recovery. Collection is national in both countries.

How quickly can you respond to an urgent situation?

Call rather than email if a deadline is measured in days. Surge staffing supplements our core team within 24 to 48 hours and dedicated processing zones can be stood up inside a day. The constraint on an urgent exit is usually establishing what is in the building, not our capacity.

Will you sign an NDA before we discuss details?

Yes, and for most enterprise conversations that is the sensible first step. Send yours; if you would rather use ours, ask.

Do you charge for scoping?

No. Scoping, questionnaire completion and a facility walkthrough are part of establishing whether the relationship makes sense. What we will not do is quote a price against an estate nobody has characterised — that number would be fiction, and it would change.